Frequently asked questions

Tell us about any symptoms that concern you and any treatments or tests you have read about. We assess your condition first and consider which tests or options are appropriate.

Public health insurance does not cover self-pay care. You pay the full cost. The category of care depends on your symptoms and the purpose of treatment. Please confirm this when you visit.

Consider your options after hearing the explanation. Same-day treatment depends on suitability, preparation, stock and other conditions.

You can visit without an appointment for brief garlic and vitamin injections. You may have to wait at busy times. Infusions such as high-dose vitamin C require an advance appointment. Please call before visiting. Same-day care depends on your assessment and the explanation you receive.

Before a treatment or test, confirm consultation, test, medicine and procedure fees and the cost of ongoing care. The individual pages provide fees and points to check for each service.

Card payments are accepted. Confirm when payment is due and the arrangements for fees, changes or cancellation with the clinic before treatment or signing a contract.

We do not provide assistance outside reception hours. Please confirm telephone reception hours with the clinic before visiting.

Tell us about prescription and nonprescription medicines and supplements. A medication record or photos showing the product names can help.

See the insured care website for internal medicine, gastroscopy and colonoscopy. Self-pay inquiries and online endoscopy bookings use separate channels.